Gem Riverside Hotel Hoi An

This is a nice hotel with friendly service. Rooms are spacious and clean. Shower is nice and we had a good view of the pool and courtyard. It’s on the far end of the island so a little further away than others but it’s quiet for that reason. It’s a 6 -7 minute walk to the old town area and not far from the Memories island where they put on an awesome show which I highly recommend. They have a bar but it’s really never staffed so not much of a social thing unfortunately. I would recommend to family/friends.

Tried to charge extra 400k/room if you want early checkin though they said room are available.Rooms are old, bathtub leaking, shower head handle broken, bathroom are smelly. Kid charged 200k agoda said 150k.

My mum and I stayed here for 6 nights and it was absolutely phenomenal. The staff were beyond amazing and gave so many great suggestions on tours and places to go. I can’t recommend this place enough and we will most definitely be coming back in the future

I had a wonderful stay at Gem Riverside Hotel Hoi An. The rooms are spacious, very clean, and the bathrooms are impressively large and quiet. The hotel features a long, wide swimming pool, perfect for relaxing after a day exploring. Its location is excellent — just a short distance from the center of Hoi An Ancient Town. The staff are friendly, helpful, and always willing to assist. The price is also good. Overall, a great place to stay if you want comfort, convenience, and warm hospitality.

We loved our stay here. Rooms were nice and big and bathrooms were lovely. Having the balcony overlook the pool was nice too. Loved having such a big pool - perfect for those hot days. Breakfast had a wide range to choose from. We were impressed with the service from the staff here. The hotel is over the bridge from the hub of Hoi A but we quite enjoyed our walks home at night.

Ruby was wonderful and extremely helpful for anything. Hotel is on the island and approx 5-10 minute walk to the main Hoi An centre. Lots of nice restaurants and bars on the way to the bridge. Rooms very clean, pool clean and quiet except for weekends when many guests arrive. Not a problem though as this adds to the atmosphere. Comfy bed and lovely large shower. I recommend this hotel.

Th service in this place is amazing. The staff are up to the challenge of making your stay as effortless as possible. The rooms and the grounds are very clean and inviting. A little off the beaten path but it is a very quiet place. I would highly recommend for the price.

The concierge Ruby booked the Memories Show for us at a slightly discounted rate, gave us directions to a local restaurant, and called taxis for us several times (negotiated prices). She gave me some fresh ginger for my tea. The rooms are clean, comfortable and nicely decorated. The fridge is cold and has a small freezer. The pool is large enough for swimming laps.

The best hotel we stayed in whilst in Vietnam. The rooms were immaculate and the staff were so genuine and helpful. We also used their free bike service everyday which made going round the city so much more comfortable. The next time we are back in Hoi An we will definitely be back.

We booked Gem River for 8 nights. I recieved a mail on confirmation and packaged offering with Hotel pickup and drop off and Massage and 2kg Laundry. We booked from 21st Jan 2026 to 28th Jan 2026. The hotel sent transport to pick us from Da Nang International airport. During check in the receptionist was a lady and she did not brief on my free massage, 2kg Laundry and Hotel drop off at Airport. I booked my own transport to Airport. During check out the receptionist was silent about hotel drop off at Airport. I was given room 402. The hot shower was not working and despite repairs the issues continued. The heater only give 5 minutes hot and becomes cold water. Nothing was done by the hotel management. For 8 days we managed with the water heater issues. The buffet breakfast was so cheap and has limited choices. There was poor noodles, breads and cheap and jams butters with limited. The buffet has no taste at all. There is no kitchen in the hotel for buffet breakfast and room service. The free 2kg laundry was not offset on my laundry given to wash. I would rate the hotel as a 3 star. The entire hotel was managed by 5 staffs. At night the corridor lights were working on sensor only. So dangerous for safety on staircase. The hotel do not honor the packages. Hotel staffs saving cost for hotel owner. The river view was not 100%. It is a small river infront of hotel. There is a road and day time traffic. Anyone booking Gem River hotel take note of the above information and my experiences. The receptionist gives lip service. Disappointed, Gem hotel did not honour the packages. The hotel about 2km to the Hoi An city. I can proof my reciepts and e mail if necessary for evidence.

This is a nice hotel near Old Hoi An. You need to walk across a bridge to access that area and we were able to take a small stroller on the bridge. The walk isn't super kid friendly but there are tons of cheap taxis around. Ruby and her crew are fantastic people, incredibly kind and accommodating! It's almost a hotel and travel agency combined. They can get you taxis, travel arrangements and get you out to see the incredible sights. Highly recommended and thank you Ruby!

Hoi An is such a gem. The city of lanterns and silk. Oh my. It is busy and has definitely been discovered but there are good reasons why. I love that the old town closes it's roads to vehicles in the evenings so it's just pedestrians …